Shipping policy

Shipping Information

We offer FREE shipping to the continental U.S. We do not ship to Alaska and Hawaii. In a case where the delivery address is in a difficult place to reach we will contact you to get a resolution.     Customers are responsible for providing correct shipping address and billing information.  Customers are responsible for measuring to make sure items will fit.

Can I track my order?

Yes, our suppliers provide us with tracking information as soon as your order ships. On occasion, it might take a few days for the order to be released. Once your order ships, you'll receive an email stating that your order has shipped, along with the tracking details associated with your order.

 What happens after placing an order?

After placing your order, you will be receiving a confirmation email. If the item is in stock, the manufacturer will ship the item within 5 business days.  If you haven't heard from us within 5 business days from placing your order, please email us at futonstorememphis@gmail.com or from the contact page.

 Can you guarantee shipping times? 

No, but we do everything we can to process and ship your order as quickly as possible. Shipping times are always estimates and are subject to change due to weather, holidays, etc. Please keep this in mind if you need order there at a certain time.

 Cancellations 

We can only cancel items which haven’t been shipped.